Email Marketing – Connecting, Not Spamming

by Jesse Langley · 28 comments

This is a guest post by Jesse Langley from TechNected.com.

Along with other social tools, every blog in existence has an email sign-up. Signing up for an email is a sign of faith in the blog from the visitor. They’re putting their faith in you to give them interesting, relevant content.

Like any social contract, though, there are consequences if you break that trust: the dreaded unsubscribe button.

If readers unsubscribe, you can pretty much guarantee they won’t be coming back to your blog. Most people passively cut through their email content. Once they’re annoyed enough with you to actually go through the process of unsubscribing, they’re annoyed enough to stop visiting your site. Email marketing is only as valuable as its content.

The worst thing you can do is tell your readers every single time a post goes up. The truth is, they may love your site, but no one but your mother cares that much about your site. The trick, then, is to find a balance between overwhelming your readers and not communicating with them at all.

If you’re using email in a way that engages and draws your readers in, though, you’re going to see a sharp uptick in readers and in your traffic statistics.

spamming

Be Valuable

For marketers, this principle is simple. If they have a coupon or a sale notification, most readers will appreciate an email from them. If they don’t, consumers don’t want to hear from them. Blog owners have a different line to walk, though.

Instead of notifying readers every time a great post goes up, notify them at the beginning of a series so they can catch the whole thing. You shouldn’t send more than two emails a week as a blog owner, unless you’re advertising giveaways and promotions.

Be Timely

Another great place to notify your blog readers is around the holidays. If you feature crafts, obviously you can get pretty good mileage out of telling people they can learn how to do Halloween makeup or Christmas cards. If your blog is more business oriented, you can talk about holiday sales and tell readers how to leverage them either from the business or the personal side.

Receiving an email with a holiday notification gives the reader the sense that they’re getting information that’s relevant to them because of the timing. They’ll be able to use your post quickly, and it should ideally prepare them for something coming up.

Be Personal

Ask for a birthday when people sign up for your email newsletters, and reach out to them to tell them how much you appreciate them throughout the year. Larger sites should consider having a designer create an embeddable JPG or PDF that can be personalized and sent along for birthdays. Of course, a personal note from a site owner to a faithful reader can go a long way as well.

If someone spends a long time commenting on your blog, consider both answering them on the blog and sending a note thanking them for their interaction via email. The time spent creating relationships won’t be wasted.

Be Wanted

Seth Godin’s book about permission-based marketing came out more than 10 years ago, but it’s still incredibly relevant today, as marketers find new ways to reach consumers. A company may think that sending out SMS text alerts would be helpful to consumers who provided their phone number on an email form, but chances are good that’s not what the consumer wanted at all.

Consumers are naturally a little sensitive when it comes to businesses reaching out to them. They want it to be on their terms, the ones they agreed to when they originally subscribed. Take that out of its context, and you’re going to be left with a lot of unhappy customers.


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About Jesse Langley

Jesse Langley lives near Chicago with his family. He writes about technology, blogging, and the job search on behalf of Colorado Technical University. He also writes for TechNected.

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Jessica January 12, 2012 at 7:50 am

Such Great Content!

Email Marketers tend to over market which makes their email marketing efforts to fail.

You’re right its connecting not spamming.

Readers and subscribers don’t want rubbish on their email.

Let’s give them valuable stuff that they would want more from us.
Jessica recently posted..Kwarta or Groceries Raffle PromoMy Profile

Felicia January 12, 2012 at 2:09 pm

Hi Jesse,
You are right in saying that people unsubscribe if they constantly receive uninformative marketing emails. In fact, I myself recently unsubscribed to several just last week because I got pissed of their bombardment of emails.
Felicia recently posted..PCA: Faraz Jaka still going strong in BahamasMy Profile

Jason January 12, 2012 at 11:12 pm

Like you said, be personal. Building a relationship with the client is very important, the stronger the bond, the more trust they will have in you and more importantly your product. When you think about, you are more liklely to buy something off a person you know well, like a friend than you are a stranger in the street.

Abhi Balani January 16, 2012 at 4:15 pm

When I look at the stats for my email subscribers, I always see, it keeps on increasing and decreasing at the same time. The increase is a little more than decrease but I don’t know why it happens? I don’t send anything extra than my regular post updates.

Stuart January 18, 2012 at 7:55 pm

I haven’t tried email marketing but this tips would come in handy. I believe when it comes to email marketing many webmaster makes this kind of mistake. It is important to communicate to others than spamming them with your offer.

Shaun Broadhead January 19, 2012 at 10:27 pm

Great blog post & content,

The key to success with email marketing is providing valuable content that helps the readers demand/need. Far too many marketers spam these days and provide very little value and just sell.

I always teach and train my team members provide massive value to subscribers then when you do make a recommendation your subscribers value and respect your opinion.

Always remember “givers gain” this is paramount to success with email marketing.

All the best

Shaun

Gil January 22, 2012 at 12:14 pm

Connecting to your readers through email is very hard. It takes alot of effort and thinking. I have a mailing list of 2000+ members, and I try to be as lively and different as I can in every mail. Sometimes I get a little redundant. I know alot of other people with big lists who really hate mailing out. But it’s really important to connect to your subscribers

johnavery January 28, 2012 at 4:29 pm

Wow!really wow.Many a times i have pressed the spam button of my email client or as u said unsubscribed because of the persistent mails i got from certain many sites.It takes me to a point of thinking did i really subscribe to them.I wish those people can read your article or an article like urs atleast,keep it up Jesse.

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